FAQ

Please use the details below to help answer any questions you may have.
If you can’t find the info you’re looking for, please get in touch and we’ll do our best to help you.

Delivery usually takes 3-5 working days within the UK and 3-10 working days overseas (from date of dispatch). Please check the email that was sent on the day your order was dispatched for up-to-date information on its location. if you have any further queries, please email us sales@pogu.co.uk

Unfortunately we’re currently unable to offer an express service.
Delivery of orders to UK addresses typically takes 3-5 working days from when the order was placed, if the item is in stock in our warehouse.
Delivery to Highlands and Islands can take up to 7 working days. Europe typically takes 3 – 7 working days from the date of dispatch.
Delivery to the rest of the world can take longer depending on where the parcel is being delivered.

As soon as your order is dispatched from our Warehouse, you will be sent an email to confirm that it’s on its way. From there it should be delivered within the timescale we advertise. If your order is trackable we will send you an email with your tracking number.
Your order will be sent out via Royal Mail and can be delivered anytime between 8am and 5pm Monday to Saturday. Please note, a signature may be required on receipt. If you are not around to take delivery of your parcel, the carrier will leave a calling card telling you how you can pick it up.

We offer FREE standard delivery to all UK addresses. If you have requested express delivery there will be a delivery charge based on your specific order. For Express delivery please contact sales@pogu.co.uk

International shipping is charged on a flat rate basis, regardless of the weight of your parcel. Standard and Express delivery services are available for most of the countries that we ship to. Standard delivery is a non-trackable service. The express service provides tracking information on your parcels progress. Shipping will be automatically calculated at the checkout page when both the delivery destination and service option is selected. The summary of delivery timescales and cost are as follows:

  • Americas / From 7 Days / From £3.50
  • Europe / From 5 Days / From £3.50
  • Rest of the World / From 6 Days / From £3.50

When you place an order, we suggest you have it delivered to a work address rather than a home address, as our couriers only deliver between 9am and 5pm, and may require a signature on receipt. Your order will be dispatched via the most suitable carrier, depending on size and weight.
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
Once your parcel has arrived in your country, it will be passed on to an internal postal service, according to standard delivery procedures. If you aren’t available when your parcel is delivered, the delivery driver will leave a calling card with instructions on how to pick it up.

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

VAT is not included in our prices for customers outside of the EU.

We can deliver to your permanent residential address or your place of employment. If you want your delivery to reach you at work, you need to be confident that someone will be there to take receipt of the goods as the courier will deliver to the place not the person.
Please note, we are able to deliver to PO Box addresses in the US, Australia, Cyprus and United Arab Emirates. Outside of these countries, we can deliver to your permanent residential address or your place of employment. If you choose to have your order delivered to you at work, please ensure that there will be someone available to take receipt of the goods.

Yes. We do offer a delivery service to BFPO addresses. Please make sure a full BFPO address is given.

We are able to deliver to PO Box addresses in the US, Australia, Cyprus and United Arab Emirates. Outside of these countries, we can deliver to your permanent residential address or your place of employment. If you choose to have your order delivered to you at work, please ensure that there will be someone available to take receipt of the goods.